Outlets Supervisor

Outlets Supervisor

On-Call

Full-Time

Omni Bedford Springs & Spa

Bedford, PA

A property of: Omni Hotels & Resorts

Posted about 17 hours ago

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JOB DETAILS

Location

Omni Bedford Springs Resort & Spa

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Job Description

The Outlets Supervisor will be responsible for aiding the Outlets manager in overseeing the operation and staff of any Deemed Outlet or Banquet outlet. He/She must be skilled in all Casual fast paced restaurant settings to fine dining outlets and banquets as well. He/ She must Exceed expectations and deliver the highest level of standards that result in Medallia scores exceeding company average for Overall F&B and efficiency resulting in consistent levels of productivity and profitability.

Responsibilities

Maintaining a consistently smooth running operation wherever deemed needed.

Supervisor and coordinate assigned shift

Monitor and critique food quality and service levels.

Assist with hiring, and training of all staff and overall supervision of the department

Scheduling of staff according to occupancy levels.

Monitoring and daily tracking of payroll and revenue.

Assist with coaching and counseling staff.

Ensure physical atmosphere and cleanliness of restaurant, including inspecting tabletops, side-stations and tray stands.

Assist with monitoring of all current inventories (liquor, beer, wine, food, etc.) and the ordering of new product; establish and maintain par levels

Communicating with the manager on upcoming events, and promotions.

Assist in end of the month inventories.

Attending department head, conference review, food and beverage and pre-con meetings as required.

Responsible for timely performance evaluations of staff.

Maintaining profitability of restaurant and Room Service through forecasting and staffing.

Providing a pleasant and efficient atmosphere for staff and guests.

Handle guest comments and complaints, ensure guest satisfaction and communicate with guests and receive feedback.

Qualifications

High school diploma or equivalent.

Three years restaurant experience.

(1) years Supervisor experience In Fine Dining or Imperial/ Russian/ French Bqt format serving

Ability to make quick decisions in high stress situations.

Excellent customer service skills along with Service Recovery Skills

Pleasant and positive personality.

Well organized.

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