General Manager of Performance

Five Iron Golf is the country's premier indoor golf and entertainment experience, with 29 locations nationwide and more on the way. Five Iron Golf’s core mission is to seamlessly meld golf and entertainment, and in the process make golf inclusive and accessible for all.

We are seeking a General Manager of Performance. The General Manager of Performance is the caretaker of every guest's golf journey. The General Manager of Performance is charismatic, people-oriented, gets to know Guests on a first-name basis, demonstrates proficiency with our golf simulators and
other equipment, and is able to drive revenue in golf-specific offerings, including membership, game improvement, and leagues. This individual is a strong leader integral to a location’s success, responsible for overseeing and managing all golf operations at the location. The General Manager of Performance reports directly to the National Director of Golf.

Required Qualifications:
Passion for the game of golf
5+ years of hospitality, hotel, golf course/club, or sports management experience preferred
Strong leadership ability and willingness to lead by example
Exemplary communication, time management and organization skills
Social and interpersonal skills required to cultivate meaningful
relationships with our Guests
Familiarity with swing analysis technology and launch monitor
technology

Upbeat energy and enthusiasm and a positive attitude
Ability to cultivate resolutions quickly and manage customer
expectations
Ability to work in a fast paced environment
Availability to be present in the space at high value times
Ability to stand, walk and bend for long periods of time and maneuver up and down stairs

Responsibilities include the following:
Hire, manage, and train morning and afternoon golf staff, including Assistant General Manager of Performance
Manage P&L of the location for golf-specific & retail offerings; achieve quarterly revenue targets
Liaise with Director of Instruction to manage golf coaches availability and performance to meet location’s lesson & fitting revenue goals
Set and manage above-and-beyond service standards for all golf staff
Actively evaluate golf staff performance to ensure day-to-day business needs are met
Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.

Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
Proficiency in golf simulator technology; Adhere to quality control
processes to ensure all simulators are maintained
Ensure bag storage room and golf equipment, including demo clubs, are consistently organized and inventory is kept up-to-date
Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships,
promotions, as well as spirits, beer, wine, and food and beverage
offerings. Use this expertise to confidently sell and cross-sell across
various offerings.
Build the membership community through member events, outings, and engage in local reciprocity efforts with state/regional golf associations and courses.
Clearly and effectively communicate golf-specific needs to the National Director of Golf, General Manager, Social and other corporate representatives
Provide excellent account services throughout the membership process from onboarding to termination
Maintain up-to-date knowledge of food and beverage offerings; ability to deliver premium food and beverage service when needed
Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
Verify guests' legal drinking age