General Spa Manager

General Spa Manager

Making People Feel Better Inside and Out

Viva is a day and med spa founded in 2005 by three women with a simple idea: when you take exceptional care of people, everything else follows.

We’ve grown from our backyard in Austin (with locations across the city and in Round Rock) and most recently expanded into Dallas, opening our Preston Center location last fall.

We’ve built our reputation close to home, and now we’re bringing that same Viva energy to Dallas in a meaningful way. This is new location has huge potential, and we’re looking for the right leader to help shape what it becomes.

Viva is Growing in Dallas

We left our backyard and we’re building something beautiful in Dallas.

Our Preston Center location is an important part of our next chapter. We’re looking for a hands-on operator and leader who is deeply connected to people, strong in execution, and energized by building relationships in the local community.

This is a build + lead + grow role.

You will be responsible for strengthening the team, driving consistency, and creating a strong culture of accountability and care.

Why Viva

At Viva, we believe work should feel meaningful, energizing, and deeply rewarding.
When we invest in our team’s well-being, growth, and sense of purpose, they create unforgettable experiences for our guests.

We exist to make people feel better inside and out, and that starts with leadership.

Voted BEST SPA

We’re proud to have been recognized as Best Spa and Best Med Spa by the Austin Chronicle, Austin Monthly, and Austin Young Chamber of Commerce .

We have also been named Best Places to Work multiple times by the Austin Business Journal. These recognitions reflect both our guest experience and the culture we are committed to building.

The Role

As General Spa Manager, you are the senior on-site leader of the location.

You own the performance of the business, the strength of the team, and the consistency of the guest experience. You are present, visible, and engaged in the day-to-day operations.

This role requires a leader who can stabilize, build momentum, and elevate performance while creating a strong, inspired, and accountable culture.

You lead from the floor. You stay close to the team. You move quickly and take ownership of outcomes.

What You’ll Own

Market Growth & Partnerships

• Build strong local relationships across wellness, fitness, medical, and corporate communities
• Create visibility through events, outreach, and consistent local engagement
• Drive awareness, bookings, and long-term client growth

Revenue & Performance

• Own P&L and deliver on growth targets
• Drive service, retail, and membership revenue
• Optimize scheduling, staffing, and utilization
• Identify opportunities and act quickly

Team Leadership & Development

• Recruit, develop, and retain a high-performing team
• Strengthen team alignment, accountability, and consistency
• Coach and develop future leaders
• Build a culture of trust, standards, and follow-through

Guest Experience

• Ensure a consistently elevated, 5-star guest experience
• Stay present on the floor and lead in real time
• Handle guest recovery with urgency, care, and professionalism

Operations

• Maintain structure, systems, and operational excellence
• Oversee compliance, inventory, and facility standards
• Anticipate and solve issues early and prevent repeat problems

What You Bring

• 5–7+ years of leadership experience in hospitality, wellness, retail, or high-end service-driven environments
• Proven ability to grow revenue and build high-performing teams
• Strong community presence and natural relationship builder n
• High EQ with the ability to lead people through change and accountability
• High ownership mindset with consistent follow-through
• Strong operational and financial understanding, including P&L ownership
• Hands-on leadership style with strong floor presence
• Ability to build trust, reset expectations, and elevate culture
• Comfortable working in a fast-moving, evolving environment
• Strong judgment, consistency, and follow-through

This Role Is For You If…

• You lead with both heart and accountability
• You take ownership and act without waiting to be told
• You enjoy building teams, culture, partnerships, and momentum
• You’re energized by being on the floor and in it with your team
• You think like an operator and act like an owner
• You want a clear path to Director and are ready to earn it

This Role May Not Be For You If…

• You prefer maintaining over building
• You avoid accountability or hard conversations
• You prefer to lead from behind the scenes
• You are not energized by community outreach, partnerships, or events

BE HERE NOW.

If spreading love by serving people is what gets you out of bed in the morning, and you value Authenticity, Excellence at Every Touchpoint, Doing the Right Thing, and 360 Degrees of Excellence, YOU BELONG HERE.

Send us your resume along with a cover letter outlining why you'd be the ideal fit for this position at Viva Day Spa + Med Spa.

• Bonus points for completing this sentence in your response:

I do my part to help make the world a better place by_____ .

We look forward to hearing from you!

Equal Opportunity Employer
We are proud to be an equal employment opportunity employer and are committed to building a diverse and inclusive team. This position does require a background check.