First Assistant Golf Professional

Hermitage Country Club is seeking an exceptional and service-driven professional to join our leadership team as First Assistant Golf Professional. Recognized as one of the region’s premier 36-hole private clubs, Hermitage Country Club is dedicated to delivering outstanding golf, hospitality, and membership experience in a dynamic and welcoming club environment.

Home to more than 1,000 inclusive full golf members and over 1,300 total memberships, Hermitage offers a vibrant year-round culture built around championship golf, camaraderie, and first-class service. In addition to two exceptional golf courses, the Club features swimming, fitness, tennis, pickleball, platform tennis, full-service dining, and a wide variety of family and social amenities that create an engaging experience for members and guests alike.

This is an outstanding opportunity for a motivated golf professional who is passionate about the game, hospitality, and member engagement. The ideal candidate will bring energy, professionalism, and a positive attitude while thriving in a fast-paced, high-volume private club environment. The First Assistant Golf Professional will play an integral leadership role within the golf operation, gaining valuable experience in tournament administration, merchandising, instruction, junior golf development, member relations, and daily club operations.

At Hermitage, we are committed to developing golf professionals who lead, by example, foster meaningful member relationships, and contribute to a culture of excellence both on and off the golf course.

As a member of the Professional Staff leadership team, the First Assistant Golf Professional is expected to exemplify excellence in personal presentation, attitude, service industry knowledge, professionalism, and member and guest hospitality. Success in this role is defined by a commitment to delivering exceptional service experiences while upholding the highest standards of club representation, leadership, and operational excellence each day.

Performance will be evaluated based on the ability to effectively support daily golf operations, foster positive relationships with members and staff, communicate professionally, and contribute to a collaborative, service-focused culture. The following areas will serve as key components of the formal performance evaluation at the conclusion of the golf season:

• Engage the members and their guests when they walk into the golf shop.
• Greet members and their guests in appropriate and always prompt manner.
• Quality of work product.
• Manner work is performed.
• Observance of the policies and procedures of the golf operation.
• Accuracy of work and demonstrates the ability to follow through on assigned tasks.
• Effectively and promptly responds to members and their guests concerns/inquiries and/or problems.
• Prepares written reports and memos in a clear and concise manner.
• Maintains accurate record, follows on delegated tasks, and manages time well.
• Consistent and fair in managing others.
• Encourages other staff members’ involvement in making decisions.
• Has the ability to anticipate potential operational challenges and address them in a prompt and appropriate manner.
• Demonstrates the ability to work independently.
• Encourages fellow employees to take risks.
• Tolerant when a fellow employee makes a mistake.
• Receptive to feedback from others.
• Maintains a balance between the overall objectives of the golf operation and its needs on a day-to-day basis.
• Take initiative to make suggestions and decisions to improve the overall service of the golf operation.
• Goes beyond expectations to help a fellow employee.
• Communicate effectively, in a professional way, with members and their guests.
• Has the ability to handle criticism objectively.
• Maintains composure and objectivity when confronted with problems.
• Is sensitive to the needs and expectations of fellow employees.

The First Assistant Golf Professional will play an integral leadership role within the golf operation and will be responsible for the successful execution of the following duties and responsibilities in support of the Club’s service standards, daily operations, and overall member experience:

• Oversee the entire golf operation in the absence of the Head Professional.
• Spread hospitality, goodwill among all members and guests.
• Conduct and facilitate member golf events through knowledge and proficiency related to various recourses, e.g., USGA Rules of Golf/Handicapping, Golf Genius, etc.
• Provide qualified professional golf instruction in both individual and group clinic settings.
• Manage and oversee the development of the Junior golf program.
• Play with our members as requested when opportunities are present.
• Continue to work on individual golf skill sets to improve playing and teaching knowledge.
• Assist in making sure the golf shop is maintained in a neat and clean manner daily.
• Assist in creating the budget and handling budget variances per the Director of Golf’s directions
• Assist in the monthly inventory.
• Coordinate the receiving and pricing of merchandise with the Professional Staff.
• Assist in managing all hard goods purchases to include the facilitation of developed Open to Buy plans & budgets, staff agreements, balls, gloves, clubs and miscellaneous.
• Ensure the daily, weekly and monthly procedures are being followed.
• Attend all Professional Staff meetings.
• Oversee Professional Staff scheduling to assure proper performance.
• Possess a thorough understanding of overall golf operations.
• Ensure that all golf shop supplies and all reports are maintained correctly.
• Perform any and all duties requested by Board, General Manager and Director of Golf.