Director of Outside Operations - Caddies - Beechmont Country Club

Beechmont Country Club is seeking a Director of Outside Operations/Caddy Master! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Position Overview:

The Golf Operations Manager acts as a member of the Professional Staff and the leader of the Outside Golf Operations Team in the management of the day-to-day outside golf operations of the facility. The Golf Operations Manager will work closely with the Head Golf Professional to accomplish short- and long-term goals of Beechmont Country Club. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction for members and guests.

Essential Characteristics:

• A very outgoing, accommodating person with very high-level name and face recognition skills.

• A commitment to consistently meeting and exceeding the expectations of the position.

• Ability to interpret and enforce club rules in a confident, yet cordial and disarming approach.

• A desire to provide first-class service to members and guests and the ability to "find a way to say yes."

• Experience in the club environment, preferably outside operations and caddie program management.

• Competency in using computer programs for billing, booking, and analysis.

• Ability to handle member/guest billing, financial, and statistical reconciliations.

• The ability to complete job tasks in the most efficient form possible, so all members and guests receive the appropriate level of attention.

• The desire to be part of a team that strives to improve ourselves, our co-workers, and our club daily.

Essential Responsibilities include but are not limited to:

Caddie Operations

• Manage and organize the caddie schedule.

• Communicate with the membership regarding caddie policies and the fee schedule.

• Assign loops to caddies while satisfying member requests.

• Ensure caddie round tracking is accurate and matches payroll.

Golf Operations

• Manage the Golf Operations staff in all aspects of the operation, including the bag room, practice facility, golf cart, and caddie areas.

• Maintain a welcoming and positive attitude to promote a quality golf experience to members and guests and to enrich the work environment for team members.

• Conduct oneself in a professional manner and maintain a professional image at all times.

• Organize cart and caddie assignments for daily member golf activity and outings.

• Assist in the promotion, planning, organization, and execution of the highest quality golf events for members, guests, and outside entities.

• Assist with all opening and closing procedures.

• Train and supervise Golf Operations Staff to the end of ensuring the highest quality customer experience.

• Manage staff in operations of the golf cart fleet, cart barn, practice facilities, bag room, and valet services.

Experience:

Private Club and Caddie Management Experience is preferred.

Compensation:

$32,000

Schedule:

(Roughly 40-50 Hours per Week)

Property Perks:

• Meals while on duty

• Uniform Allowance