Catering Supervisor

Information Classification Title:
Food Services Supervisor-ASU

Working Title:
Catering Supervisor

Location:
Boone, NC

Job Category:
8

Position Number:
096531

Not Eligible for Visa Sponsorship:
VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department:
Catering - 170400

Primary Purpose of Position:
To be an effective leader for Appalachian State Universitys Grandview Catering & Events front of house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.

Minimum Qualifications:
Graduation from High School or possession of a GED , and one year of experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience. Experience in the field of work related to the positions role may be substituted on a year-for-year basis.

Degrees must be received from appropriately accredited institutions.

License/Certification Required:

Essential Job Functions:
Catering Supervisor Wanted: Ensuring Memorable Dining Experiences

Are you passionate about delivering exceptional dining experiences? Are you a natural leader with a keen eye for detail? Join our esteemed academic institution as a Catering Supervisor and play a pivotal role in providing outstanding catering services to our students, faculty, and guests.

The Catering Supervisor serves as an effective leader for Appalachian State Universitys Grandview Catering & Events front-of-house staff by utilizing high standards in catering and event execution, employee relations, and management for a diverse team.

Responsibilities include but are not limited to:

• Being on the floor for event service on a daily basis
• Manage stadium operations related to functions in the box and suite levels of Mark Ricks Athletics Complex during football games and special events.
• Maintain open and frequent communication with the management team regarding event status, questions, concerns, and new ideas
• Participate in developing and implementing training programs for front-of-house student staff alongside Catering Manager and Associate Director
• Ensure timeliness of each event; This includes packing up and departing the kitchen, arrival at the event location, set up, service within the appropriate timeframe, event breakdown
• Monitoring the quality of the product and service provided during the event
• Manage a team of student staff for the successful execution of catered events.
• Lead the students by example and be able to delegate tasks with detailed instruction and context as needed before, during and after events
• Form positive working relationships with coworkers, including students, while remaining professional and respectful at all times
• Serve as a point of contact during events for the event host. Troubleshoot with excellent customer service and taking action quickly
• Oversee equipment and workstation clean-up
• Track various inventories
• Maintain awareness of workload balance across the department and be willing to assist as needed with atypical tasks
• Complete industry-recommended certifications such as ServSafe, TIPS , CPR / AED , ALE educational sessions
• Work with the entire Grandview team on other duties as assigned

Knowledge, Skills, & Abilities Required for this Position:

• Relative work experience in the food & beverage or hospitality industry
• Ability to remain calm and make quick decisions under stressful circumstances
• Patience to guide and supervise student staff that is new to the workforce
• Ability to work during weekends and holidays as needed
• Holds self-accountable and can be relied upon to ensure that projects and schedules are maintained
• Ability to be proactive in completing their assigned tasks and strategize to create task lists to delegate to others
• Perform routine or repetitious tasks with care and attention to detail
• Excellent oral and written communication skills to lead and provide support to catering staff
• Demonstrate a collaborative approach to the completion of tasks or assignments
• Treat other employees, including student staff, with respect
• Shows versatility in working well under high pressure and fast-paced situations, as well as slower days that require proactivity and the ability to stay organized
• Excellent customer service and ability to empathize with clients and staff
• Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus
• Interest in learning from all other positions in the department and willingness to help others

Preferred Qualifications:

• 2+ years of relative work experience in the food & beverage industry, preferably with high-volume catering
• Experience leading a team is preferred

Required Functional Competencies to Successfully Perform Job Duties.:
Knowledge-Technical: Ability to follow menu guidelines, standardized recipes, and production sheets. Develops and modifies recipes, with appropriate guidance, as needed. Reads menus correctly to estimate food requirements and procures food from storage. Checks par levels to correctly determine variety and quantity. Understands preparation of large quantities of food and prepares accordingly so as not to over or under produce. Operates equipment according to guidelines. Checks the finished product for flavor, temperature, appearance, and garnish before serving to customers. Appropriate labels and dates foods in the cooler including leftovers. Organizes kitchen/unit work for the day in a timely manner. Follows health laws in the preparation, holding, and storing of food.

Safety & Health Compliance: Practices good personal hygiene by coming to work clean, no body odor, appropriate hair restraint, clean shaven or beard/mustache no longer than 1/8 inch, no nail polish, jewelry must follow guidelines. Hands washed, sanitary gloves worn/changed, and food handled according to state health laws. Foods stored according to state health laws by keeping hot foods above 145 degrees F and cold foods below 45 degrees F with raw meats stored below cooked meats daily. Clean work area maintained by removing dirt/dust/stains, wiping up spills quickly. Storing and labeling cleaning supplies appropriately.

Customer Service: Responds to requests from fellow employees promptly and courteously. In order to achieve excellent customer service in our units there are positive behaviors that we want to demonstrate such as good eye contact, positive image, as well as friendly and prompt service. There are also behaviors that we do not want to demonstrate such as eating, drinking, reading, excessive talking, cell phone usage, or using tobacco products while not on your scheduled break. Anticipates customer needs while being attentive to duties. Routine complaints handled according to guidelines. Information about foods and preparation techniques offered to customers. Correct and precise explanations / directions offered to customers as required.

Type of Position:
Permanent Full-Time

Staff/Non-Faculty:
Staff/Non-Faculty

Appointment Type:
1.0

Work Schedule/Hours:

• Varying schedule based on demand
• Must be willing to work a non-traditional 40-hour work week (eligible for additional compensation when applicable) and be flexible as needed
• Catering employees are required to work special events including, but not limited to: all home football games, University commencement, other large-scale events

Number of Hours Per Week:
40

Number of Months Per Year:
12

Mandatory Staff:
Yes

Physical Demands of Position:

• Standing and walking in a constant fast-paced environment for 8+ hours a day
• Ability (or willingness to learn) to drive, reverse, and otherwise maneuver a catering vehicle through paved roads, foot traffic paths, and between buildings on campus
• Lifting and lowering, pushing and pulling items in excess of 40 lbs
• Stooping and bending to retrieve items from ovens, shelves, trucks, etc.
• Set up, breakdown and cleaning equipment
• Pushing and pulling heavy carts, floats, and containers on and off the trucks and up and down elevators

All duties to be performed with or without reasonable accommodations

Overall Competency Level :
Journey

Salary Grade Equivalency:
GN06

Salary Range:

Anticipated Hiring Range:
$42,177 - $45,760

Pay will be commensurate with applicant competencies, budget, equity and market considerations. Posting Details Information Posting Date:
06/03/2026

Closing Date:
06/21/2026

Competency Level Statement:
If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.

Special Instructions to Applicants:
For a complete application, please apply and submit all below-required documents electronically through Appalachian State Universitys Job Board

• Resume

Please list three professional references and their contact info in the body of the application/

Search Chair Name:
Chuck Ford

Search Chair Email:
...

Applicant Pool Preference:
External (Post on the Web)

Departmental Information Quick Link:

Posting Number:
201502983P