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Spa Manager
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality
Compensation: NA, Full-Time
Job Description
Job Description
Spa Manager
Department: Spa
Reports To: Spa Director
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our luxurious hotel spa. The ideal candidate will be passionate about wellness and committed to providing exceptional guest experiences. This role requires strong leadership, organizational skills, and a keen eye for detail.
Responsibilities:
Operational Management:
o Oversee the day-to-day operations of the spa, ensuring smooth and efficient running.
o Manage staff schedules, including hiring, training, and performance evaluations.
o Maintain high standards of cleanliness, hygiene, and safety throughout the spa.
o Monitor inventory levels of products and supplies, and place orders as needed.
o Ensure compliance with all local, state, and federal regulations.
Financial Management:
o Develop and manage the spa's budget, including revenue and expense tracking.
o Analyze financial performance and identify opportunities for cost reduction and revenue growth.
o Implement strategies to maximize profitability and minimize operational costs.
Guest Experience:
o Deliver exceptional guest service, ensuring a relaxing and rejuvenating experience.
o Handle guest inquiries and complaints promptly and professionally.
o Develop and implement strategies to enhance guest satisfaction and loyalty.
Marketing and Sales:
o Promote spa services through marketing initiatives, including social media and email campaigns.
o Collaborate with the hotel's sales team to create spa packages and promotions.
o Build relationships with local businesses and community organizations.
Qualifications:
Proven experience as a Spa Manager or similar role
Strong leadership and management skills
Excellent communication and interpersonal skills
Knowledge of spa treatments, products, and industry trends
Ability to work flexible hours, including weekends and holidays
Passion for wellness and a commitment to providing exceptional guest experiences
Benefits:
Competitive compensation package
Opportunities for professional development and training
Employee discounts on hotel services and products
A supportive and collaborative work environment
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 24, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,265 current hospitality jobs
what
where
Spa Manager
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte, NC 28277
Hotel with 244 Rooms
Managed By Northwood Hospitality
Compensation: NA, Full-Time
Job Description
Job Description
Spa Manager
Department: Spa
Reports To: Spa Director
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our luxurious hotel spa. The ideal candidate will be passionate about wellness and committed to providing exceptional guest experiences. This role requires strong leadership, organizational skills, and a keen eye for detail.
Responsibilities:
Operational Management:
o Oversee the day-to-day operations of the spa, ensuring smooth and efficient running.
o Manage staff schedules, including hiring, training, and performance evaluations.
o Maintain high standards of cleanliness, hygiene, and safety throughout the spa.
o Monitor inventory levels of products and supplies, and place orders as needed.
o Ensure compliance with all local, state, and federal regulations.
Financial Management:
o Develop and manage the spa's budget, including revenue and expense tracking.
o Analyze financial performance and identify opportunities for cost reduction and revenue growth.
o Implement strategies to maximize profitability and minimize operational costs.
Guest Experience:
o Deliver exceptional guest service, ensuring a relaxing and rejuvenating experience.
o Handle guest inquiries and complaints promptly and professionally.
o Develop and implement strategies to enhance guest satisfaction and loyalty.
Marketing and Sales:
o Promote spa services through marketing initiatives, including social media and email campaigns.
o Collaborate with the hotel's sales team to create spa packages and promotions.
o Build relationships with local businesses and community organizations.
Qualifications:
Proven experience as a Spa Manager or similar role
Strong leadership and management skills
Excellent communication and interpersonal skills
Knowledge of spa treatments, products, and industry trends
Ability to work flexible hours, including weekends and holidays
Passion for wellness and a commitment to providing exceptional guest experiences
Benefits:
Competitive compensation package
Opportunities for professional development and training
Employee discounts on hotel services and products
A supportive and collaborative work environment
Perks & Benefits:
Medical, Dental, Vision
Hotel Discounts
Paid Time Off
Employee Assistance program
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
EEO and ADA Statements
The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Posted June 24, 2025
12
The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Job ID: 483030062
Originally Posted on: 6/27/2025
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