Spa & Fitness Coordinator/Receptionist- Part time Seasonal- Oct-May

Responsible for greeting all members and guests and directs inquiries to the proper parties; answer phones, scheduling/rescheduling/canceling appointments, running all billing/CHITS for fitness related services. Keeping Fitness/Spa area clean and tidy for members/guests. Providing a professional, friendly, and courteous atmosphere for all members.

Essential Functions

• Answer all incoming calls to the fitness/spa desk.
• Coordinating and scheduling all massage and facial appointments.
• Communicating with the desk supervisor for ordering of all supplies for the fitness facility; PO's, requisitions, inventory.
• Fitness billing through the JONAS system.
• Copying, printing, gift certificates, redeeming for all staff services, paying close attention to matters that may require adjustments.
• Tracking daily and monthly traffic.
• Assisting customers with general questions; may include assisting members in the gym area.
• Maintain inventory for supplies as well as for Dermatological products.
• Maintain sales quota for Dermatological products and promotions.
• Maintaining communications with desk manager to ensure proper procedures are met and training/understanding is adequate.
• Schedule may vary and will at times include evenings and weekends.
• Charge accounts, record and document member's accounts for Fitness/Spa related costs, items, sessions, etc...
• Running all billing/CHITS for fitness/spa related services.
• Good attendance and punctuality is particularly important for this position.
• Convey rules and regulations as needed for the fitness/spa area.
• Performs other duties necessary to maintain a consistent level of customer service that is expected by membership and standard for the fitness/spa industry.
• Promote fitness programs, contests, and fitness/spa department.
• Ability to work among fitness/spa staff, to include but not limited to breaks, floor coverage, orientations, etc.
• Portray and be enthusiastic about fitness, spa, and wellness.
• Perform desk and administration coverage when necessary.
• Perform any other tasks as assigned by management.

Knowledge, skills and abilities

• Must have knowledge of commonly used concepts, practices, and procedures within a country club/fitness/spa area.
• Must possess excellent interpersonal skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
• Must be a detail-oriented individual and possess time management skills.
• Must maintain high performance standards.
• Fluent reading and writing in English with the ability to recognize signs and symbols.
• Ability to deal with routine changes often.
• Ability to deal effectively and tactfully with all employees, management and members.
• Ability to work in a fast paced environment.
• Excellent sales and communication skills.
• Thorough understanding of Quail Ridge Club policies and procedures.
• Must have some computer skills, including use of Microsoft Office programs.

Education and experience

• High School Diploma and/or equivalent required.
• Previous clerical and reception work experience required.
• Must have knowledge of Microsoft applications; typing ability; customer focus driven, as well as, maintaining above standards for desk operations.
• Seasonal/yearly commitment highly desired; must be comfortable working in a fitness/spa environment and be willing to assist in other areas.
• CPR/AED certification desirable.
• Must be able to lift at least 50 lbs., and bend and/or lift heavier objects or equipment in the fitness/spa facility.

Drug Free Workplace- DFWP

Equal Employment Opportunity

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