Activities Coordinator San Luis Hotel

The Activities Coordinator is responsible for planning and assisting of guest activities and overseeing the day-to-day operation of Adult and Children’s Activity Programs. This position will work with instructors and organization of specialty classes to meet guest’s needs.

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Ensure implementation of all policies and Code of Conduct as specified in the Associate Handbook.
• Assist in the planning and execution of activities for adult and children programs.
• Work with conference services in planning events for meeting planners.
• Monitor program needs through guest surveys and instructor feedback.
• Assist in utilizing specialty classes to introduce new formats and/or instructors.
• Ensure overall guest satisfaction.

Marginal:

• Attend meetings/training as required by management.
• Perform other duties as requested from management.

Education & Experience:

• Prefer previous experience in a related field.
• CPR certification required
• Degree in hospitality management preferred

Physical requirements:

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to life, carry, push, pull or otherwise move objects.
• Must be able to work outdoors in a sub-tropical environment

Mental Requirements:

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well under stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.