System Training Instructor Child Welfare

Role Title: System Training Instructor Child Welfare Location: Nashville, TN- Onsite Job Term: Full time Interview Mode: Phone/Virtual Required Skills Experience facilitating training for a variety of audiences, including end users. Strong classroom and virtual facilitation skills. Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes. Ability to translate system functionality into clear, role-based instruction. Experience developing or delivering training using scenario-based and job-specific examples. Strong written and verbal communication skills. Ability to work in a fast-paced implementation environment and adapt to evolving training needs. Responsibilities We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation. This role will deliver training to multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation. Deliver End User Training for DCS staff during a 7-week training period using a blended delivery approach. Deliver Provider Training during a 5-week training period using a blended delivery approach. Support Help Desk Training prior to go-live, including walkthroughs of common issues and resolution procedures. Support Knowledge Transfer sessions for train-the-trainer initiatives and technical support functions. Deliver just-in-time, in-person training that incorporates business and program context to support data quality, system adoption, and effective system utilization. Assist help desk personnel in understanding system-specific content related to common issues and inquiries, including Level 1 and Level 2 support scenarios. Coordinate with project, functional, and technical teams to remain aligned on system updates, workflows, and training materials